Welcome to Vow To Be Chic

Frequently Asked Questions

OUR VOW TO YOU

Vow To Be Chic promises to simplify the bride's and bridesmaids' experience, and to send you only the highest quality dresses on time for the big day. We strive to demystify the sizing and fit process so the dress looks and feels great on you. We know how important this day is, and we’re here to help.

ABOUT VOW

What is Vow To Be Chic?
Vow To Be Chic is the first and only company to offer designer bridesmaid dress rentals - and Little White Dresses rentals, too. After being bridesmaids ourselves on many occasions, we realized the honor of being a bridesmaid can be very expensive and time intensive. We knew that there must be an easier, less expensive, and more fun alternative to the current bridesmaid experience. That’s how Vow To Be Chic began.
Why should I rent?

Let’s start with the fact that 84% of bridesmaid dresses are worn only once!

For bridesmaids, the average bridesmaid spends $1,695 per wedding. Often the dress alone is $300, not to mention additional alteration costs. Vow offers an alternative with one flat price (plus shipping) that includes a designer dress, home preview, dry cleaning, and no need for alterations - all starting at $69! And they can complete it all in about 20 minutes versus 4-8 hours. (Your bridesmaids will LOVE you!)

For brides, after getting engaged you suddenly need numerous white dresses for all of your wedding-related events - and you want each one to be special and different (thanks to all the social pictures!). The perfect Little White Dress is hard to find, but now you can rent designer ones starting at $50 (versus $400)! Use that money to put toward your big day!

Since the entire process is online, everyone saves precious time because you no longer have to make multiple trips to boutiques to find the perfect dress; or to tailors for alterations (even though we all know you’ll only wear it once). Vow saves you time, money and (a bit of) stress!

THE OPTIONS: Style Consultation, Home Try-on

What is a stylist consultation?

Vow To Be Chic offers complimentary consultations with our Bridal Stylists. They work with the bride to recommend styles, gather measurements, answer any questions and communicate with the bridal party. We’re here to help make the bridesmaid and Little White Dress process easy, fun and fast! Request a stylist consultation here and our Bridal Stylists will call you at a time that is convenient for you. If you prefer email, simply contact our Stylists at stylist@vowtobechic.com and we will respond shortly.

What is the home try-on? Do I have to do it?

The home try-on is 100% optional and definitely not mandatory. Because we have a fit guarantee, we can fix it if you try the dress on when it arrives 2 weeks before the wedding or event.

If you should choose to do a try-on, the cost for this option is $19.95 per dress and brings the dressing room to you! It allows you to try the dress on in the comfort of your own home. We can not guarantee the exact color you want will be sent, but you can always request a color swatch. Within 3 days, use the prepaid UPS packaging to return the dress. Placing a try-on order does not guarantee that the dress will be available for your big day - so we recommend that you place your rental order at the same time.

No need for expensive alterations and no more wasted time visiting multiple boutiques and tailors to achieve the perfect fit!

Can I place a try-on order at the same time as my rental order?

Absolutely! We actually recommend placing both your try-on and rental at the same time. This ensures that the dresses you want for your big day are reserved for the big day!

What do I do if I want to change my style or color after the try-on?

Chances are, if you gave us your measurements, you won’t need to change that. But, if you do, you absolutely can! Just let us know what switcharoos you would like on your order and we will take care of it!

Will all my bridesmaids be able to rent dresses for my wedding?

Absolutely! That’s why we're here. As long as they place their rental orders in advance (usually 5 to 6 months), we can fulfill your entire bridal parties style and sizing needs.

RENTING/ PURCHASING

How much does it cost to rent?

Our designer dress rentals start at $50 for Little White Dresses and $69 for bridesmaid dresses. This price includes: a Bridal Stylist consultation to select the perfect dresses and ensure an awesome fit; the designer dress in 2 sizes (average retail price of $400) delivered at least 7 days before the event; and dry cleaning. The rental price covers normal wear and tear (see rental terms).

We make the designer dress of your dreams affordable, not to mention eliminating the need for expensive alterations and multiple trips to a boutique or store.

How long do I have the rental dress?

Your dress arrives at least 7 days before the wedding date. After the wedding, we ask that the dress be returned within 3 days using the prepaid packaging. You can leave the dry-cleaning to us!

What if I want to buy the dress instead of renting it?

Vow To Be Chic offers the option to purchase the dress as well as rent. When you are ordering, just select the “buy” in the drop-down box. All purchased dresses are brand new and made-to-order by the designer. Your dress will arrive in the size you select (see sizing chart for guidance) and in the designer’s original hem length.

What if some bridesmaids want to rent and others want to buy the dress?

Not a problem! Each bridesmaid determines if she would like to buy or rent her dress when she checks out.

What is the purchase collection?

The purchase collection is our special collection of embellished and delicate dresses from our designers. These dresses are not available to rent and are final sale. See the dress page for specific shipping dates (these dresses typically ship in 12-14 weeks).

Can I make changes after I have placed my order?

You can make any logistical changes up to 45 days before your event date.  We can guarantee changes to address, phone, email and most date changes.  We cannot guarantee changes in size or style, but will do everything in our power to accommodate the request or need. You can log into your account or submit to support@vowtobechic.com to make changes.

All purchase orders are final sale, as we cannot make changes to an order once it has been sent into production. 

I am the bride - can I pay for my bridesmaid dress rentals myself?

Absolutely! And you get MAJOR friend points for that! There are two options: 1) you may purchase a Vow e-gift certificate for each of your bridesmaids and a code will then be emailed to them that they can use at check out. Or 2) place their orders yourself. You will need to be sure you have all their sizing and shipping information. Then give yourself a glass of champagne for being so awesome!

THE DRESSES

How do I know my dress is clean?

We work with high-end dry cleaners to properly clean each dress. Additionally, our team inspects each dress before leaving the warehouse to ensure the highest quality. We promise to only ship dresses we would wear ourselves.

Can each of the bridesmaids rent a different style and/or color of dress?

Of course! - the mix and match option is a great idea. We offer numerous styles, colors, and fabrics from each designer (not to mention many designers). Our stylists are happy to help you curate a few options with your color scheme.

How do I know the dress for the wedding will arrive in time?

Because we make it happen! At least 7 days before the wedding, your selected dress will arrive ready for the big day. This gives us enough time to ensure everything is perfect (and allows the bride to breathe easy) and fix whatever may not be. If you don’t receive it when you are supposed to - just give us a call and we will make it right!

What if I get the dress and there’s something wrong with it?

Open your box as soon as you receive it to ensure it is what you were expecting. If you have any questions, contact us within 24 hours of delivery of the dress and we’ll work with you to fix the issue - painlessly and quickly!

What sizes do the dresses come in?

We carry dresses in sizes ranging from 0 to 18, depending on the designer. If we don’t carry the size you need, give us a call and we will see if it is available for you to purchase.

I need a dress for a wedding and it says it is unavailable?

Help is on the way! Contact us at info@vowtobechic.com and provide us with the following information: full name, phone #, your size information, dress and color and wedding date. We will follow up with you and do our very best to make magic happen!

FIT

How do I know the dress will fit me well?

Use the sizing chart (found on the dress page), to determine your two best sizes for your rental. If you want expert advice on fit free of charge (and who doesn't?), enter your details on our Size Recommendation page and a bridal stylist will recommend the best sizes for you.

You can always opt for a try-on if you'd like to get a better sense of the style and size you need.

Our dresses are typically available to rent in sizes 0-18. contact a bridal stylist for help with buying a dress.

What if the dress doesn't fit?

Try on your rental dress in both sizes as soon as it arrives. If there are any issues, contact us with your name and order number at support@vowtobechic.com within 24 hours of delivery and we'll cover the cost of ground shipping for a dress replacement. While we'll do our best to send a replacement dress no matter what, it is recommended to request a Size Recommendation before ordering for the best fit.

If you would like the replacement dress expedited or it is beyond the 24 hour window, additional fees apply.

What if I am pregnant?

Congratulations on your pregnancy! Try the style Cerise Maternity by Jenny Yoo which allows expectant bridesmaids to look every bit as glamorous as the rest of the bridal squad.

We recommend that you schedule a complimentary consultation with a Vow To Be Chic Bridal Stylist for expert advice on fit and sizing to ensure your utmost satisfaction.

What if I will have just had a baby?

First of all, congratulations! As for your fit, we know the challenges of guessing what size you will wear after your bundle of joy is born. Some of our dresses will allow you to edit your order for as little as 8 weeks in advance. Check with our Stylists if this situation applies to you.

What length should I order for floor length gowns?

Our gowns are available in two lengths: Regular and Long. If you are 5’1” to 5’5”, you should order a Regular. If you are 5’6"-5’10", you should order a Long. Remember to adjust the length with your chosen heel height! If you don’t meet either of these heights or need additional guidance, please give our Stylists a call. 

RETURNING THE DRESSES

How long can I keep my dress?

Rental dresses must be returned within 3 days of the event. Try-on dresses must be returned within 3 days of delivery.

What happens if my return is late?

To make sure each of our bridesmaids has the dress she reserved for the big day, we need your help by returning your dress within 3 days. This ensures that everyone has the same great experience that you did.

For dresses that are not received by UPS by 3 days after the wedding, you are subject to a late fee up to the full retail value of the dress to be charged to the credit card on file.

Once a late fee has been charged, a refund, less a minimum late penalty, will be issued after the dress is received by Vow To Be Chic.

How do I return my dress?

Please return your dress by placing it in the provided prepaid packaging and dropping it off at your nearest UPS Store, UPS Drop Box or by scheduling a UPS Pickup.

Can I return the dress in my own package or box?

For your convenience, Vow To Be Chic provides each customer with a prepaid UPS shipping envelope.

We strongly discourage customers from using boxes or packages other than the Vow To Be Chic prepaid packaging, as this can result in late, lost or damaged packages at the customer’s expense.

What if I returned my package to the Post Office by mistake?

Vow To Be Chic packages should only be shipped via UPS (United Parcel Service) using the provided prepaid packaging.

Returning a Vow To Be Chic package via USPS or any carrier other than UPS may result in late, lost or damaged packages at the customer's expense.

Do I need to dry clean my dress before I send it back?

Nope! We take care of all dry cleaning. You just receive it, wear and enjoy it, and send it back.

What happens if I damage or lose the dress?

We understand that accidents happen. Normal wear and tear is covered for each dress (i.e. minor snags and small stains). Treat it like you’re borrowing it from your best friend’s closet. In the rare event of significant damage, or if the dress is not returned (imagine how upset your friend would be), you are subject to be charged for the full retail price.

What do I do if I have a destination wedding?

First, depending on where you are going, we may want to hand deliver the dress. JUST KIDDING, this is not a problem at all. We may be able to accommodate for destination weddings as long as delivery and return are within the Contiguous United States. Contact us for more details.

SHIPPING

How much is shipping?

All of our dress rentals we charge $19.95 for shipping (both ways), insurance (normal wear and tear), and dry cleaning (one less thing to worry about, yay!). This includes a free prepaid return label and packaging to ship the dresses back.

We charge $14.95 for all of our purchased dresses.

If you order an accessory with the dress, the accessories shipping is $7.95 for any number of pieces from the same designer or brand. If you order from two or more different designers or brands, the shipping fee is $15.90. And if you having any questions, we are here to help.

Do you ship internationally?

Currently, we do not ship internationally. You can take the dress with you if you are traveling out of the country or have a destination wedding, as long as delivery and return are within the Contiguous United States.

How do I return the dresses?

Each dress comes with prepaid shipping label and packaging. Just return the dresses within 3 days after your event or wedding and follow the instructions provided in your package.

VOW ACCESSORIES

Can I rent the accessories?

Our beautiful accessories are for purchase only because we KNOW you will want to wear them again!

Can I return the accessories?

Most of the accessories are made by our designers as you order them, so the accessories are final sale. If they arrive damaged or break before you wear them, we will gladly take them back and either fix or replace them so that they're perfect.

How will I know if the color matches the dresses?

If you have any questions on color, our Stylists will be happy to work with you to find the perfect accessory and color match!

When will my accessories ship and arrive?

If the product is in stock, it ships within 2-3 days and arrives at your door within 2 weeks from when you order it. However, if our designers need to “make to order”, it may take up to 6 weeks to receive your accessory(ies); and up to 12 weeks for the Jenny Yoo lingerie.

What are the shipping costs?

Accessories shipping is $7.95 for any number of pieces from the same designer or brand. If you order from two or more different designers or brands, the shipping fee is $15.90.

If you are ordering a dress at the same time, the additional shipping fee is $9.95 + $5.00 insurance. If you have any questions, we are here to help.

Do the accessories come gift wrapped?

All the accessories come in an individual box that is a beautiful presentation in its own right. Add a ribbon to it - and it is the perfect looking gift!

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